FAQ
Shipping
Q: Do you ship to the United States?
Yes! We ship to the following destinations in the United States:
- U.S. Mainland (48 states)
- Washington D.C.
- Hawaii
- Alaska
All orders are shipped from Japan via international express courier (DHL, FedEx, or Japan Post). Please note that we do not ship to Puerto Rico, Guam, U.S. territories, PO Boxes, or APO/FPO/DPO military addresses.
Important: All shipments are sent on a DDU (Delivered Duty Unpaid) basis. Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer's sole responsibility.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Estimated delivery after shipment via DHL, FedEx, or Japan Post is 6–10 business days for the U.S. Mainland and Washington D.C., and 7–14 business days for Hawaii and Alaska.
Q: How much is shipping?
We offer free shipping on all orders to the United States. No minimum purchase is required. Orders are shipped from Japan via international express courier.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.
Q: What if my package is lost or damaged?
A: If your package arrives damaged or is lost in transit, please contact us via the contact form within 7 days of the expected delivery date. For damaged items, please attach clear photos of the damaged product and the shipping box. Please keep all original packaging until the claim is resolved.
You do not need to contact the carrier directly — we will manage the entire claims process and issue a replacement or full refund once confirmed.
Q: What happens if I refuse to pay customs duties and the package is returned?
A: If a package is returned due to unpaid duties, taxes, or customs-related fees, we will issue a partial refund after deducting any customs-related charges, carrier fees, return shipping costs, and the actual outbound shipping cost we incurred. Please note that return shipping costs are non-refundable.
Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and JCB, as well as Shop Pay, Apple Pay, and Google Pay.
Q: What currency are prices listed in?
A: All prices are displayed in US Dollars (USD).
Q: Is it safe to shop on your website?
A: Absolutely! Our checkout is secured with SSL encryption, and we never store your payment information.
Returns and Exchanges
Q: What is your return policy?
We accept returns within 30 days of delivery if the item is in the same condition as received — unworn, unused, with security tags intact and original packaging included. Items marked as "Final Sale" (50% or more discount) are not eligible for return.
Return shipping costs are the customer's responsibility for preference-based returns. If the return is due to an authenticity issue or item damage caused by us, we will cover the return shipping cost.
Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
Q: Do you offer exchanges?
We do not offer exchanges, as all of our items are one-of-a-kind pre-owned pieces. If you wish to return an item, please refer to our return policy. Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
Products
Q: Are your items authentic?
A: All items are sourced through trusted channels in Japan and are carefully inspected before listing. We do not sell replicas, counterfeits, or items of uncertain origin. If an item is determined to be counterfeit by a reputable independent third-party authentication service, we will provide a full refund, including shipping costs.
Q: Are the product descriptions in English?
A: Our product listings are in English. Each listing includes the brand name, model or style name, condition (pre-owned/used), and detailed photos from multiple angles so you can clearly assess the item before purchasing.
We prioritize accurate titles and high-quality images over lengthy descriptions. If you need additional details about a specific item — such as measurements, hardware condition, or included accessories — please feel free to contact us before placing your order.
Customs and Taxes
Q: Will I have to pay customs fees or import duties?
Yes. All shipments from Japan to the United States are sent on a DDU (Delivered Duty Unpaid) basis. Import duties, taxes, and customs fees may apply depending on the product type and declared value. These charges are the buyer's sole responsibility and are not included in our product prices or shipping costs. You will be contacted by the carrier or a customs broker to pay any applicable fees before or upon delivery. We strongly encourage you to check estimated duties before purchasing if you have any concerns.
Q: How much will customs fees be?
A: Customs fees vary depending on the product type, declared value, and your state. For specific information, we recommend contacting U.S. Customs and Border Protection or your shipping carrier.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via the contact form on our website. We respond to all inquiries within 2 business days, Monday through Friday, 10:00 AM – 6:00 PM (Japan Standard Time).
For questions about a specific item's condition, authenticity, measurements, or shipping, we encourage you to contact us before placing your order. We are happy to provide additional photos or details upon request.
Please note that response times may be extended during Japanese public holidays or seasonal closures, which will be announced on our website in advance.
Q: What are your business hours?
A: Our customer support team is available Monday through Friday, 10:00 AM – 6:00 PM (Japan Standard Time / JST, UTC+9). We are closed on Saturdays, Sundays, and Japanese public holidays.
Inquiries received outside of business hours will be responded to within 2 business days. If you are contacting us from outside Japan, please keep the time difference in mind when expecting a reply.