Shipping policy

Effective Date: November 8, 2025

Thank you for shopping with us! We are excited to ship our products from Japan to you in the United States. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

All orders are processed and shipped from Japan within 1–3 business days after order confirmation.

  • We do not process or ship orders on weekends or Japanese national holidays.
  • During peak seasons or sales events, processing may be delayed by a few days. We appreciate your patience.
  • If there is a significant delay in shipping your order, we will notify you directly via email.

2. Shipping Rates & Estimated Delivery Times

We ship using reliable international carriers — DHL, FedEx, or Japan Post — depending on the destination and item. The carrier will be selected at our discretion to ensure the safest and most efficient delivery.

Destination Carrier Shipping Rate Est. Delivery
U.S. Mainland, Washington D.C., Hawaii, Alaska DHL / FedEx / Japan Post Free 6–10 business days
  • Disclaimer: Delivery times are estimates. We are not responsible for delays caused by customs processing, severe weather, or other unforeseen carrier-related issues.

3. Customs & Import Duties (DDU)

Important — please read before purchasing
DDU — Delivered Duty Unpaid

All shipments are sent on a DDU (Delivered Duty Unpaid) basis. This means that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are determined by U.S. Customs and are the buyer's sole responsibility.

→ You will be contacted by the carrier or a customs broker to pay any applicable fees before delivery.
→ Cancellations due to customs fees cannot be accepted once an order has been placed.
→ If a package is returned due to unpaid customs duties, we will issue a partial refund — deducting the customs charges and return shipping costs from the refund amount.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. The tracking number typically becomes active within 24–48 hours as it is processed by the carrier.

If you have any questions about your tracking information, please feel free to contact us.

5. Address Restrictions (PO Boxes & Military Bases)

DHL and FedEx require a physical street address for delivery.

  • PO Boxes: We cannot ship to PO Box addresses.
  • Military Bases: We cannot ship to APO/FPO/DPO addresses.

Please provide a physical home or business address when placing your order. If a restricted address is entered, we will contact you to request an alternative, which may delay your order's processing.

6. Shipping Service Areas

Areas We Ship To:

  • U.S. Mainland (48 states)
  • Washington D.C.
  • Hawaii
  • Alaska

Areas We Do Not Ship To:

  • Puerto Rico
  • Guam
  • American Samoa
  • Federated States of Micronesia
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • U.S. Virgin Islands
  • All PO Boxes and APO/FPO/DPO military addresses

7. Damaged or Lost Packages

We carefully package all items and ship them with insurance for your peace of mind. In the unlikely event that your order arrives damaged or is lost in transit, please follow these steps:

  1. Contact us via the contact form within 7 days of the expected delivery date.
  2. For damaged items: please attach clear photos of the damaged product and the shipping box (showing the label and any damage).
  3. Please keep all original packaging materials until the claim is resolved.

You do not need to contact the shipping carrier directly. We will manage the entire claims process and, once confirmed, will issue a replacement or a full refund.

8. Changing Your Shipping Address

If you need to change your shipping address, please contact us via the contact form as soon as possible.

  • Address changes are possible before your order has been shipped.
  • Once an order is shipped, the delivery address cannot be changed. Please double-check your information at checkout.

9. Returns

For details on returns and exchanges, please refer to our Refund and Return Policy. Please note that return shipping costs are the responsibility of the customer, except in cases of defective items or shipping damage.

10. Contact Us

If you have any questions about our shipping policy, we're here to help!

PlusBonBuono Co., Ltd.

Contact Form

Monday – Friday: 10:00 AM – 6:00 PM JST

Saturday – Sunday and Japanese Public Holidays: Closed

We aim to respond to all inquiries within 2 business days.