Shipping policy

This document was last updated on August 28, 2026.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding Japanese public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is confirmed, you will receive a confirmation email. Please ensure your shipping address is correct at the time of checkout. Address changes are possible only before shipment.

2. Shipping Rates & Estimated Delivery Times

We ship using reliable international carriers — DHL, FedEx, or Japan Post — depending on the destination and item. The carrier will be selected at our discretion to ensure the safest and most efficient delivery.

Destination Carrier Shipping Rate Est. Delivery
United States (all states) DHL / FedEx / Japan Post Free 5–12 business days
Canada DHL / FedEx / Japan Post Free 7–16 business days
Australia DHL / FedEx / Japan Post Free 6–14 business days
  • Most orders arrive well within these estimates. A more precise delivery estimate for your own order is shown at checkout.
  • Disclaimer: Delivery times are estimates. We are not responsible for delays caused by customs processing, severe weather, or other unforeseen carrier-related issues.

3. Customs & Import Duties (DDU)

Important — please read before purchasing
DDU — Delivered Duty Unpaid

All shipments are sent on a DDU (Delivered Duty Unpaid) basis. This means that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are determined by the customs authority in your country and are the buyer's sole responsibility.

What to expect by destination:

  • United States — import duties are assessed on most shipments and can be substantial. These charges are set by U.S. Customs, are payable by you on delivery, and vary by product. Please contact us before ordering if you would like an estimate for a specific item.
  • Australia — orders under AUD 1,000 clear customs free of GST and duty. You will normally pay nothing on delivery.
  • Canada — GST/HST and a customs handling fee (typically CAD 9.95 via Canada Post) apply to most imports, and will be collected before or on delivery.
→ You will be contacted by the carrier or a customs broker to pay any applicable fees before delivery.
→ Cancellations due to customs fees cannot be accepted once an order has been placed.
→ If a package is returned due to unpaid import duties, taxes, or customs fees, we will issue a partial refund — deducting any import duties, taxes, customs fees, and carrier-related fees incurred. Return shipping costs and carrier-related fees caused by unpaid customs duties are the buyer's responsibility.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.

If you have not received a tracking number within 5 business days of placing your order, please contact us via the contact form.

5. Shipping Restrictions

We currently ship to the United States, Canada, and Australia. We are unable to ship to:

  • All PO Boxes and APO/FPO/DPO military addresses
  • Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and other U.S. territories
  • Any country other than the United States, Canada, and Australia

If your country is not listed, please contact us — we are steadily expanding our destinations and can often arrange delivery on request.

6. Packaging

All items are carefully packed to ensure they arrive in the same condition as described. We use appropriate protective materials for each item type. All shipments are dispatched with tracking, and in the unlikely event of loss or damage in transit we will make it right — see section 7.

7. Damaged or Lost Packages

We carefully package all items and ship them with tracking for your peace of mind. In the unlikely event that your order arrives damaged or is lost in transit, please follow these steps:

  1. Contact us via the contact form immediately, ideally within 48 hours of receiving your order.
  2. For damaged items: please attach clear photos of the damaged product and the shipping box (showing the label and any damage).
  3. Please keep all original packaging materials until the claim is resolved.

You do not need to contact the shipping carrier directly. We will manage the entire claims process and, once confirmed, will issue a replacement or a full refund.

8. Changing Your Shipping Address

If you need to change your shipping address, please contact us via the contact form as soon as possible.

  • Address changes are possible before your order has been shipped.
  • Once an order is shipped, the delivery address cannot be changed. Please double-check your information at checkout.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us via the contact form.

PlusBonBuono Co., Ltd.

Sagami Building 2F, 7-13-6 Ginza
Chuo-ku, Tokyo 104-0061, Japan

Monday – Friday: 10:00 AM – 6:00 PM JST

Saturday – Sunday and Japanese Public Holidays: Closed

We aim to respond to all inquiries within 2 business days.