Privacy policy

Last Updated: November 8, 2025

1. Introduction

PlusBonBuono Co., Ltd. ("we", "our", "us") operates this website and online store (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our Service.

This Privacy Policy is incorporated into our Terms of Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in a few different ways:

2.1. Information You Provide to Us

This is information you voluntarily provide when you make a purchase, create an account, or contact us:

• Contact Information: Name, email address, phone number.
• Shipping & Billing Information: Shipping address, billing address.
• Order Details: Products you purchased, etc.
• Communications: Any emails or messages you send to us.

2.2. Information Collected Automatically

When you visit our site, our platform (Shopify) and its partners may automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system, and unique device identifiers.
• Usage Data: Pages you visited, time spent on pages, links clicked, referring website, and other interactions with our Service.
• Location Data: General geographic location (e.g., city, state) inferred from your IP address.

2.3. Payment Information

We do not directly collect or store your credit card information. All payments are processed securely by Shopify Payments or other designated payment processors. We only receive a token or confirmation of payment.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Manage the Service: To process your transactions, fulfill your orders, and ship them to you.
• To Communicate With You: To send order confirmations, shipping updates, and respond to your inquiries.
• To Improve Our Store: To analyze website usage, understand customer preferences, and improve the user experience.
• For Marketing: With your consent (where required), to send you emails about new products, promotions, and sales. You may opt-out at any time.
• For Security and Legal Compliance: To prevent fraud, detect security incidents, and comply with our legal obligations (e.g., tax laws).

4. How We Share Your Information

We do not "sell" your personal information in the traditional sense. However, we may share your information with trusted third parties who help us operate our store:

• Shopify: Our store platform. Shopify powers our website and processes data on our behalf. Their use of your data is governed by their own privacy policy.
• Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal).
• Shipping & Fulfillment Partners: To ship your order. This includes sharing your name and address with carriers like Japan Post, DHL, FedEx, or USPS.
• Analytics & Marketing Partners: Apps or services (e.g., Google Analytics, email marketing apps) that help us analyze site traffic and manage marketing campaigns.
• Legal & Professional Services: Service providers (like accountants or legal counsel) and as required by law, court order, or to respond to a legal request.

5. Cookies and Tracking Technologies

Our Service uses cookies and similar technologies (like pixels and web beacons) to function, analyze performance, and for marketing. Our store (powered by Shopify) uses cookies to:

• Remember your preferences and items in your cart.
• Analyze how you use the site so we can improve it.
• Provide a personalized experience or advertising.

You can control cookies through your browser settings, but disabling them may affect the functionality of our website.

6. Cross-Border Data Transfers

PlusBonBuono Co., Ltd. is based in Tokyo, Japan. When you use our Service (which is intended for users in the United States), your personal information is collected in the U.S. and is then transferred to, processed, and stored in Japan for the purposes of fulfilling your order and operating our business.

Your shipping information will also be shared with international shipping carriers to facilitate delivery from Japan to your address in the U.S.

By using our Service, you consent to this transfer, processing, and storage of your information outside of your country of residence.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it (e.g., to complete your order, for tax and bookkeeping records), or as required by law.

8. Your Privacy Rights

8.1. General Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to certain legal exceptions).
• Opt-out of marketing communications by clicking the "unsubscribe" link in our emails.

8.2. Your California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights:

• Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request that we delete your personal information.
• Right to Opt-Out of "Sale" or "Sharing": While we do not sell your data for money, the use of some analytics or advertising cookies might be considered a "share." We do not "sell" or "share" your personal information as defined by the CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us via the contact form in Section 13. We will need to verify your identity before processing your request.

9. "Do Not Track" Signals

Some browsers transmit "Do Not Track" (DNT) signals. Our website does not currently respond to or alter its practices when it receives a DNT signal.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Security

We take reasonable precautions and follow industry best practices to protect your personal information. Our store is hosted on Shopify, which provides secure infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via the contact form.